The primary purpose of each AI chatbot is to assist you in navigating the website on which it appears — answering questions, providing product information, and offering support related to that brand’s products and services.

The AI chatbot is programmed to deliver responses based on the information available on the relevant brand website. It can provide general information, answer frequently asked questions, assist with product enquiries, and guide you through the website’s features and functionality.

While our AI chatbots strive to provide accurate and helpful information, they may not be able to address every query or issue. In such cases, you may be directed to alternative support channels or resources for further assistance.

Voluntary information
We collect information that you voluntarily provide when interacting with the AI chatbot. This may include messages you send, questions you ask, contact details you provide and other information you choose to share. Depending on our HubSpot configuration, the interaction may also be associated with information already held in a HubSpot contact or customer record.

Sensitive information and information we do not need
Please do not provide sensitive information (such as health information), or confidential or financial information, that is not necessary for us to assist with your enquiry. Our AI chatbot is not intended to collect sensitive personal information, and we do not intentionally seek to collect such information through the chatbot.

If you provide sensitive information that we do not need, we may delete, redact or de-identify it from the chat record and associated systems. We will not use sensitive information you volunteer for any purpose other than, where relevant, responding to your enquiry, and we will otherwise handle it in accordance with this document, the applicable Privacy Policy and privacy law.

Inadvertent submission of personal information
If other personal information is submitted during your interactions, it will be handled in accordance with this document and the applicable Privacy Policy.

We use information collected through our AI chatbots to respond to your enquiries, provide relevant information and customer support, maintain records of the interaction, route or escalate enquiries to our team where appropriate, monitor service quality and improve our customer service processes.

We handle personal information in accordance with applicable privacy law and the applicable Privacy Policy. The legal basis or authority for particular processing may depend on the circumstances and the information involved.

Purpose of data collection

The data collected through our AI chatbots is used for the following purposes:

• Abuse monitoring: to monitor and prevent abusive behaviour.
• Quality checks: to ensure the quality of the chatbot service.
• Service improvement: to enhance and improve the functionality of the chatbot.

The AHE Group uses a single, shared HubSpot account across our brands. Information you submit through an AI chatbot on any of our brand websites is stored in that shared account and may be accessed by, and shared between, the AHE Group members named above — including where you interact with more than one of our brands. Information is shared between AHE Group members only for the purposes described in this document and the applicable Privacy Policy.

Personal information submitted through the AI chatbot may be stored and processed within our HubSpot account for the period required to provide the service and in accordance with our applicable retention settings, our business requirements and our legal obligations.

Retention periods may vary depending on the type of information and our HubSpot configuration. Information that is no longer required will be deleted or de-identified in accordance with our retention practices and applicable law.

Security measures
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We also rely on security measures implemented by HubSpot and its authorised service providers in connection with the HubSpot services.

Anonymity
The AI chatbot is not anonymous by default. Information from a chat may be associated with a visitor or contact record in HubSpot where identification details are provided or where HubSpot is otherwise able to associate the interaction with an existing record.

Personally identifiable information
Personal information entered into the AI chatbot may be processed and stored in HubSpot and is not necessarily automatically redacted before storage. You should only provide information reasonably necessary for us to assist with your enquiry.

Third parties
We use third-party service providers to operate the AI chatbot. In particular, information submitted through the AI chatbot is processed by HubSpot, Inc. and its affiliates on our behalf in connection with the HubSpot subscription services. HubSpot may also engage authorised sub-processors to provide infrastructure, product features, integrations, service and support.

Sub-processors
HubSpot may use authorised sub-processors, including third-party AI service providers, in providing the AI chatbot and related HubSpot services. HubSpot states that it does not permit third-party AI service providers to use customer data for model training and that it enforces zero data retention with those providers wherever possible. HubSpot’s current sub-processor list is available through the HubSpot Legal Center.

AI model training: HubSpot provides an account-level AI Model Training setting that controls whether eligible customer data may be used to train HubSpot’s own AI models. AHE Group has disabled HubSpot’s AI Model Training setting, meaning that customer data from our HubSpot account is not permitted to be used for training HubSpot’s own AI models under this setting. This does not affect the AI chatbot’s ability to generate responses using the information made available to it.

Supplier
HubSpot, Inc. is our technology provider for the AI chatbot. Where HubSpot processes personal information on our behalf as part of the subscription services, that processing is governed by HubSpot’s Data Processing Agreement. HubSpot may access and process customer personal data globally, including in the United States and other jurisdictions where HubSpot affiliates and authorised sub-processors operate.

By interacting with our AI chatbot, you acknowledge that information you provide will be collected, used, disclosed and processed as described in this document and the applicable Privacy Policy.

Data access, rectification and deletion
You may request access to or correction of personal information we hold about you, or make a privacy enquiry, by contacting us using the details below. Requests will be handled in accordance with the applicable Privacy Policy and applicable privacy law. Where appropriate, we may ask you for information necessary to identify the relevant chatbot interaction or HubSpot contact record.

Complaints
If you believe we have mishandled your personal information, you can complain to our Privacy Officer using the details below. We will acknowledge your complaint, investigate it and respond to you. If you are not satisfied with our response, or we do not respond within a reasonable period, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone on 1300 363 992.

Secure deletion
When personal information is no longer required for the purposes for which it was collected, we will take reasonable steps to delete or de-identify it, subject to applicable legal, regulatory and business record-keeping requirements.

We may change or update this document at any time and will create a notification on our AI chatbots advising of significant changes. The latest version will be available on each of our brand websites.

If you have any questions or concerns about this document or our data practices, please contact us in writing or via email:

Privacy Officer
Australian Brushware Corporation Pty Ltd / DIY Resolutions Pty Ltd (AHE Group)
P.O. Box 338, Somerton VIC 3062, Australia
Email: Privacy@austbrush.com.au

By using our AI chatbot, you acknowledge that you have been provided with this AHE Group AI Privacy and Confidentiality Policy and the Privacy Policy published on the website you are using.